Do I bring my own clothes?

Yes bring along a selection of your favourite outfits and we'll mix and match with our wardrobe and accessories to create the look and style that works for you. And remember our stylist will help you decide which outfits to bring at your pre-session design consultation.

[ Back to Top ]

I don't take a good photo; can you really make me look good?

We hear this all the time and we'll bet it's because you've seen a few bad photos taken by well meaning friends and family in bad lighting condition when you not prepared for the shot! At Starshots, you'll have a team of trained professionals who know the secrets to a great photograph; the hair and makeup techniques used by the stars, professional studio lighting techniques that bring out your real beauty and posing techniques that will enhance your best features – just like all the top models do.

[ Back to Top ]

What if I don't like the photos?

Our Five Star Guarantee says that you are our total focus and your total satisfaction is our goal, so if for any reason you are not 100% happy with any aspect of your photo shoot, we're happy to provide another session at absolutely no cost to you.

[ Back to Top ]

Can I purchase my images on CD?

Yes, many of our packages include the option to purchase the low resolution images from the selection you have ordered. These images are burned to CD and are perfect for emailing or internet sharing.

[ Back to Top ]

I need my images in a high resolution format for business, can I purchase them?

Yes, our Right Impression Corporate package is perfect for business people and includes three high resolution images burned to CD.

[ Back to Top ]

How long will my order take to complete?

Depending on whether you choose to frame your portraits, select from one of our canvas or acrylic ranges or present your images in a beautiful album your order will be complete within three to four weeks of your photo shoot.

[ Back to Top ]

How much does it cost?

Our pricing policy is simple. You pay a session fee which includes a pre-session design consultation, a relaxing one hour hair and makeup session and a one hour studio photo shoot. You can find our session fees on the "book a session" pages of this website. Then right after your shoot we'll prepare an exciting presentation of your images to a large format screen. You can choose to purchase individual portraits in the size and quantity to suit your budget and lifestyle OR from one of our great value packages. There's no minimum order and no hidden catch at Starshots! You'll find a selection of our great presentation options on this website.

[ Back to Top ]

Do I have to choose my images on the day of my shoot?

Our photo shoot and viewing schedule allows for each client to view and select their images on the same day. However we understand that sometimes mum's need quiet time to make this important choice and that work commitments can sometimes intrude so if you think you'll need to make a time for a viewing after the day, mention this to your Starshots team member and they'll happily help out wherever they can.

[ Back to Top ]

When do I pay for my order?

As we are custom making your photographic order, we ask you to pay for your order when it is placed. Remember, all our work is guaranteed so there is no risk at Starshots.

[ Back to Top ]

How can I pay for my order?

We accept cash, all major credit cards and internet transfers. Cheques are accepted by prior arrangement. We also have interest free payment options available from HSBC, GE and Paysmart.

[ Back to Top ]

How long do you keep images on file? Can we re-order later?

We'd love to say that we can guarantee your images will be available forever and we do our best to protect your precious images for the future however we do recommend that you place orders on the day of your shoot to avoid disappointment at a later date.

[ Back to Top ]

Do you have packages available?

Absolutely! We have a range of package options including framing, canvas and acrylic presentations, beautiful leather bound albums and gift ideas. Your viewing consultant will help you to choose the package that's right for you or tailor make a package to fit your requirements.

[ Back to Top ]

I don't know how to pose, will the photographer help me?

Yes, you'll be guided every step of the way by your photographer and session stylist. Many clients say they were nervous to begin and that's only natural, it's a new experience but our team are trained to make you feel comfortable and relaxed and before you know it, you'll be having a ball!

[ Back to Top ]

Are you open on Sunday?

Yes our studios are open seven days including late night appointments in many studios. Check the details for your closest studio.

[ Back to Top ]

Do you do image enhancement?

All your purchased images will be carefully enhanced by our production specialists to our Five Star standard. If you have any special requirements our friendly team will be happy to discuss this with you to ensure you get the perfect outcome.

[ Back to Top ]

What options do you have for framing?

You can choose to frame your portraits from a wide range of contemporary or traditional frames with single or double matting and a non-reflective glass option.

[ Back to Top ]

New South Wales

Queensland

Victoria


Reasons to Book

Our Quality Guarantee

Video Testimonials

Who’s On The Team

Hints and Tips

FAQ's

Individual

Couples

Family

Pregnancy

Corporate